Ephemo support
Help with Ephemo (拾痕), the journal app.
Get help
Write to us at support@jfound.net.
Tell us your iPad model, your iPadOS version and what happened. Please do not send pages from your journal unless we ask. If you are testing Ephemo through TestFlight, you can also send feedback from the TestFlight app.
Restore a purchase
Usually Pro comes back on its own when you reinstall Ephemo or open it on a new iPad. If it does not:
- Open Ephemo. On the shelf, tap the gear to open Settings.
- Tap Pro.
- Tap Restore purchases at the bottom. Your iPad may ask you to sign in with your Apple Account.
If Ephemo says "Nothing to restore for this Apple Account.", that Apple Account has no Pro purchase. Check that you are signed in with the same Apple Account you bought with.
Manage or cancel a subscription
Apple manages subscriptions, not us.
- In Ephemo: Settings, then Pro, then Manage subscription. This button shows when you have a subscription.
- Or on your iPad: Settings, tap your name, tap Subscriptions, tap Ephemo, then tap Cancel Subscription (Apple's guide).
If you started a free trial and do not want it to renew, cancel at least 24 hours before it ends.
Cancelling does not touch what you have made. In the words of the Pro screen: "What you have made stays exactly as it is, with or without Pro." Only choosing new Pro papers and tapes is locked. If you bought Pro once, it is not a subscription and there is nothing to cancel.
Export your journal
To keep a copy of everything: open Settings, tap Where your journal lives, then tap Export everything. It makes one file with every book, page, photo and tape roll, and you choose where it goes.
To share one page or one book: inside a book, tap the Share button at the top right. Under Share this page, choose As an image (PNG) or As a PDF, or choose Share this book as a PDF.
To bring a journal back from an export: Settings, Where your journal lives, then Restore from an archive. It adds the books in the archive to this iPad. Nothing you already have is replaced.